Privacy policy

Your privacy is important to us.  Here we set out what information we may collect about you and how that information may be used.

What information do we hold about you?

  • We collect your name, address, telephone number and email address.  These details have been collected prior to and during your appointment or via the Balancing Hands website.

Why do we hold this information about you?

  • We hold this information in order to send you service updates and to comply with HMRC and professional requirements.

How do we hold your information?

  • Your information is held on Mailchimp an email processing tool which complies with all world-wide Data Privacy laws, including GDPR (General Data Protection Regulations).

How we might use your data

  • To send you newsletters with updates about services and offers we run
  • To send you emails regarding your appointment, any aftercare advice or for any discussion about your on-going treatment
  • We may invite you to follow our Facebook page (through voluntary submission)
  • We will not share your data with any third parties.

How you can update your data

How can you delete your data

Security of Data

  • Data we keep is stored with established reputable and GDPR compliant organisations including Mailchimp for mailing lists.

Data Retention

  • We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


  • You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Balancing Hands website may become inaccessible or not function properly.

Changes to this policy

  • Balancing Hands keeps this privacy policy under review and may modify or amend it from time to time at our discretion. If we make changes, the revised privacy policy will apply to you and your information from that date.

Visitors to the Balancing Hands website

  • When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Access to collected information

  • You have the right to request a copy of personal data that we keep about you, to have any inaccurate information about you corrected, to have your data deleted or to ask us to stop using your data. If you wish to make such a request or you are concerned that any of the information we possess about you is incorrect, please contact us at or If you are still not satisfied, you are entitled to report a concern to the ICO.

Contacting us
If you have questions, comments or complaints about the handling, processing or protection of your personal data, please contact or You also have the right to complain to the ICO if you think there is a problem.

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Balancing Hands offers two distinct services - Balancing Hands at Home with Colette and Balancing Hands in the clinic with Pamela. Both Colette and Pamela are registered therapeutic massage practitioners. Colette is also part of the teaching team for the Bristol College of Massage and Bodywork

Contact Us

Colette Hardiman, Balancing Hands at Home
+0795 1664055

Pamela Prentice
+07803 399826


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Book Here

To make a booking online use the link below, alternatively call Colette on 0795 1664055 or email

or call Pamela 0780 3399826.

Book Here Now


30min appointments - £30
60min appointments - £45
90min appointments - £60

All appointment times include consultation.

Some concessions available.

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